FAQ's

Frequently Asked Questions (FAQs):

1. How long will it take to receive my order?
The estimated delivery time is between 14 to 21 business days from the date of purchase. Please note that international shipping may cause slight variations in delivery times.

2. Do you offer returns or exchanges?
Unfortunately, we do not offer returns or exchanges at this time. All sales are final. However, if you receive a damaged or defective item, please contact us at enquires@zsyimperial.com, and we will address the issue promptly.

3. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.

4. Is my personal information secure?
Yes, we take your privacy and data security seriously. Your personal information is encrypted and protected, and we do not share it with third parties.

5. Do you offer customization or personalized jewelry?
At this time, we do not offer customization or personalized jewelry. However, we continuously update our collections with unique and elegant pieces.

6. What payment methods do you accept?
We accept major credit cards and debit cards as payment methods for your convenience.

7. Can I cancel my order after it's been placed?
Unfortunately, once an order is placed, it cannot be canceled or modified.

8. How can I contact customer support?
For any inquiries or assistance, you can reach our customer support team via email at enquires@zsyimperial.com. Our team will respond to your email promptly within our business hours.

9. Do you offer international shipping?
Yes, we offer international shipping to various countries. Please refer to our shipping policy for the list of countries we ship to.

10. What if my package is lost or delayed during shipping?
In the rare event of a lost or significantly delayed package, please contact us at enquires@zsyimperial.com, and we will investigate and assist you with the issue.